PLACING AN ORDER
ORDERS MUST BE PAID IN FULL FOR YOUR ORDER TO BE PLACED. MOST ORDERS WILL THEN BE READY IN 5-7 BUSINESS DAYS FOR PICKUP, LARGER ORDERS, TUTU AND OTHER CUSTOMIZED OUTFITS WILL BE READY FOR PICKUP 2 WEEKS AFTER ORDER IS PLACED. YOU WILL BE NOTIFIED WHEN YOUR ORDER IS READY FOR PICKUP. SHIPPING IS AVAILABLE FOR AN ADDITIONAL FEE.
RUSH ORDERS
ORDERS CAN BE RUSHED TO BE PICKED UP IN LESS THAN 5 BUSINESS DAYS FOR A $10 RUSH FEE (FOR UP TO 3 ITEMS) OR $3 PER ITEM (IF MORE THAN 3 ITEMS). CUSTOMIZED OUTFITS(TUTU OUTFITS, HANDMADE OUTFITS, ETC.) CAN BE RUSHED TO BE PICKED UP IN NO LESS THAN 3 DAYS. THE RUSH FEE FOR THESE ITEMS CAN BE BETWEEN $15-$50.
ORDER PICKUP
ONCE YOU HAVE BEEN NOTIFIED THAT YOUR ORDER HAS BEEN COMPLETED, YOU MUST PICK YOUR ORDER UP WITHIN THE FOLLOWING WEEK (7 DAYS). UNLESS A LATER PICKUP TIME HAS BEEN DISCUSSED AND AGREED UPON. FAILURE TO PICKUP ORDER WITHIN ALLOWED TIME MAY RESULT IN FORFEITURE OF ALL ITEMS WITH NO REFUND.
RETURNS
THERE ARE NO REFUNDS ON CUSTOMIZED ITEMS. CUSTOMIZED ITEMS ARE APPROVED BY THE CUSTOMER PRIOR TO PRODUCTION, THEREFORE NO REFUNDS WILL BE OFFERED ON THESE ITEMS.